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Frequently Asked Questions
Are you a manufacturer or trading company?
We are a professional manufacturer for health monitoring and homecare related products, integrating R&D, production, and sales.
What certifications do you have?
Our products are compliant with ISO13485 and CE standards.
What are your trading and payment terms?
We accept T/T, L/C, PayPal, or Western Union. The standard lead time is normally 7-10 days after deposit. Samples are usually ready in 3-5 days.
What is your Minimum Order Quantity (MOQ)?
Usually, the MOQ is 10 pieces. However, we can accommodate smaller quantities if combined with other orders. Sample orders are also acceptable.
Can you provide OEM/ODM services?
Yes, we offer comprehensive OEM services including customized colors, logo printing, user manuals, labels, and package design.
What is your after-sales policy?
We generally provide a 1-year warranty. All necessary spare parts are free within the warranty period. Our support team is available 24/7 via email or video call.
VetCura Medical
