❓ Frequently Asked Questions
Q1: What is the typical lead time for orders?
For items in stock, shipping occurs within 3-5 working days. For non-stock items, the lead time is normally 10-30 days.
Q2: Which payment terms are accepted?
We accept T/T, Western Union, and Paypal for your convenience.
Q3: What are the available shipping and delivery options?
We utilize DHL, Fedex, TNT, EMS, and UPS. We choose the safest and most cost-effective method. For mass orders, sea freight is an ideal choice.
Q4: What does the quality guarantee cover?
We provide a 12-month quality guarantee. If a quality issue arises within this period, we will repair or replace the product, excluding man-made damage or improper operation.
Q5: Is after-sales technical support available?
Yes, after receiving the product, we provide comprehensive after-sales assistance and technical support for any questions you may have.
Q6: Can I request a sample before a bulk order?
Yes, we support a Minimum Order Quantity (MOQ) of 1 piece as a sample to ensure it meets your requirements.